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Shipping & Returns
SHIPPING POLICY
We use Australia Post and generally ship within 2 business days of receiving the order.
We offer a choice of shipping:
Untracked : No tracking or insurance. With Australia post letter post.
Tracked : Tracking and insurance. Standard delivery times.
Express : Tracking and insurance. Express Post delivery times.
Please check your order confirmation carefully to ensure the shipping address is correct. Baltic Amber Masters is not responsible for shipping addresses supplied being incorrect.
We offer shipping to New Zealand and internationally with Australia Post standard international. Please contact us for a quote for international shipping.
If you want your order dispatched same day or next day, please email to discuss options.
We are always ready to help ship products to our customers based on their requests
RETURN POLICY
We guarantee our products as genuine and stand behind them. You must notify us via email as soon as you receive the product stating the reason for requesting a refund. Changing your mind, ordering the wrong product or finding a product cheaper does not constitute a reason for requesting a refund. The products must be returned within 14 days of contacting us. The products must be returned in new condition for a refund. The customer is responsible for all return shipping costs.
All products are natural and may come with inclusions and/or colour variations. Baltic Amber These are not faults with the product as they are naturally occurring.
We will process a refund (less postage and fees) once we receive the items and have confirmed that they are still in original condition.
We pack our products carefully, so in the unlikely event your goods arrive damaged, please email us immediately upon unpacking the goods with photos of damaged packaging and/or items at [email protected]
All products are guaranteed for 6 months.
